CICRA backs Sure’s decision to cap roaming charges

| May 1, 2014 | 0 Comments

CICRA (the Channel Islands Competition and Regulatory Authorities) has backed a decision by Sure to cap its roaming charges and has urged other operators to follow suit.

The pan-Channel Islands telecoms operator, Sure, announced that mobile phone users will be able to put a spending cap on their accounts while travelling abroad of £10, £20, £50, £100, £500 or £1,000 per month. Alternatively customers could opt-out of data roaming altogether or choose to have no limit in place.

Customers will receive a message once their spending limit has been reached and data access will then be blocked. It will not affect customers call or texts.

CICRA interim chief executive, Michael Byrne, said: “CICRA’s has been calling on operators to put in place safeguards for users so that they can use their phones broad without fear of “bill shock””.

“The system already operates successfully throughout the European Union and has assisted in reducing cases of ‘bill shock’ for travellers there. We hope that all operators will follow Sure’s lead.

“Until the caps are formally introduced by all Channel Island operators we strongly recommend that customers seek advice from their mobile phone provider on how to manage or disable data roaming on their device before going abroad.”

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Category: Finance & Business, Telecommunications

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