The shortlisted finalists have been announced in this year’s Livingroom Customer Service Awards.
Organised in association with the Guernsey Chamber of Commerce, the awards celebrate excellence, best practice and innovation in customer service. Their aim is to highlight the contribution great customer service can make to a business’ success – something or particular importance in today’s highly competitive commercial environment.
Following a six-week voting process, during which the general public was able to nominate the individual or team they felt deserved an accolade for outstanding customer service, the judging panel met earlier this week to decide top three nominees and a winner in each of the 10 categories. Previous winners represent a wide spectrum of the island’s business community both in terms of size and sector.
Livingroom Director, Richard Hardie, said: “Competition was strong this year but it was agreed that the chosen finalists were businesses or individuals that had gone above and beyond for their customers.
“It’s easy to concentrate on negative experiences but the Awards give us the chance to promote the good and showcase deserving local businesses with a truly positive focus.
“Providing a high standard of customer service is at the core of Livingroom’s business so our involvement with the Guernsey Customer Services Awards perfectly reflects our own ethos. We would like to congratulate the finalists on making the shortlist and wish them good luck at the Awards.”
Founder of the Awards, Julie Todd, said: “We have all experienced good and bad service in Guernsey and sometimes it is easy to be too negative. The Awards give the Guernsey public a chance to do the opposite and reward the countless businesses and individuals who consistently do a great job.
“The judges faced some tough decisions this year due to the sheer volume and calibre of nominations. Following much debate the finalists were chosen for their exceptional commitment to delivering top-quality customer service in Guernsey. We are looking forward to the Awards and wish them all the best.”
- Anni Bisson, AB Design
- Sue Garau, Bonboniera
- Debbie Duport, Dance teacher
Employee of a small business:
- Kayleigh, Bijoux Boutique
- Lynne Kendall-Falla, Bijoux
- Louise Dunn, Stormforce Fitness
Employee of a medium business:
- Helen Dyke, Isabelle Vets
- Ben Mahy, Boatworks Plus
- Gary Bougourd, Babbe McCathie
Employee of a large business:
- Jan Lilley, Co-Op, St Martins
- Eileen Langford, Waitrose
- Sue Mather, B & Q
- Bijoux Boutique
- Sea Fresh
- Lloyds Bank
- The team at Rocquettes Hotel
- The team at La Grande Mare
- Philippa, Rousse Kiosk
- Joel Hewitt, M&S, St Martins
- James Le Gallez, Aperitif
- Sean Corlett, Paws Petcare
States/Public sector employee:
- Sharon le Prevost, PEH
- Jen Power, Guernsey Police
- Robbie Dover, Guernsey Police
- Caritas Café team
- This is EPIC (Phillip/Warren)
- Helen Holmes, GSPCA