Charity shop volunteers are invited to attend a FREE workshop on Providing Excellence in Customer Care which is being organised by the Guernsey Community Foundation later this month.
The half-day workshop is taking place on Monday 28th July from 9am-12.30pm, at Les Bourgs Hospice in St Andrews.
The workshop is being delivered by Kathy Tracey from The Learning Company and comes in response to requests from local outlets for training in this area.
The workshop will look at common issues affecting local charity shops, recognising the variety of customers they deal with and what those customers expect from their experience in the shop, how to engage in positive interactions with customers and generally improving and excelling in customer service.
For further information, or to book a space, contact Laurel Le Tocq at the Guernsey Community Foundation on 748056 or firstname.lastname@example.org
More information about the Guernsey Community Foundation’s training programme can be found at www.foundation.gg