Sure customers can roam with confidence

| May 1, 2014 | 0 Comments

As the summer approaches, Sure customers will be the first in the Channel Islands to be able to limit the amount of data they use whilst roaming, following the introduction of data roaming spending limits.

The new system will enable Sure mobile users to choose a spending limit from a range of £10, £20, £50, £100, £500 or £1,000 per month. Alternatively, customers will still be able to opt-out of data roaming altogether or choose to have no limit in place.

As the customer reaches 80% of their chosen limit, they will receive a text message reminding  them of their chosen limit and explaining that access to data will shortly be stopped and a further message once their data access is blocked. The limit does not affect voice or text services, which customers will be able to continue using.

As the limits operate in real time, Sure mobile customers will be able to use their phone’s data functions such as email, social media and web browsing, safe in the knowledge that they will not run up an unexpectedly large bill.

‘We believe it is right that our customers should feel comfortable whilst using data services abroad and be able to choose how much they wish to spend whilst roaming,’ said Mike Fawkner-Corbett, head of mobile at Sure.

‘We began work on the system before the regulator asked the industry to introduce data roaming limits and because of this work, we are delighted to be the first company in the Channel Islands to offer customers the choice they need.’

Sure is phasing in data roaming spending limits throughout May, June and July so all customers will be given access to the service in time for the summer holiday season. Any Sure customers who are travelling abroad before data limits are rolled out to them can have a limit introduced sooner by visiting the Sure stores.

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Category: Finance & Business, Telecommunications

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