Tag: CICRA

CICRA releases results of mobile customer satisfaction survey

| March 18, 2016 | 0 Comments

Sure, Airtel and JT continue to score highly for customer satisfaction in their mobile services but there is a downward trend for some of the areas surveyed, according to the fourth independent Channel Islands Competition and Regulatory Authorities (CICRA) survey in Guernsey. CICRA, which carries out the survey every six months, commissioned Island Global Research […]

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CICRA releases results of fixed line customer satisfaction survey

| March 7, 2016 | 0 Comments

The fourth independent Channel Islands Competition and Regulatory Authorities (CICRA)customer satisfaction survey into fixed line telecoms services in Guernsey continues to show positive results for Sure. CICRA, which carries out the survey every six months, commissioned Island Global Research to survey Sure customers asking them to give their opinion on the quality of service, billing […]

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CICRA to set price controls for Channel Island landline services

| December 22, 2015 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA)has issued an initial notice in Jersey and a draft decision in Guernsey setting price controls on landline telephone services for the next three years. In Jersey the regulator has proposedthe implementation of a three-year price control to reduce JT’slandline prices while in Guernsey it has proposed to […]

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CICRA consults on JT and Airtel merger application

| September 10, 2015 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has confirmed that today, Tuesday 8 September, it registered the formal application from JT and Airtel seeking approval for the two companies to merge under the merger laws in Jersey and Guernsey. The registering of the formal application means the competition authority is now in a position […]

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CICRA concludes business connectivity review

| May 20, 2015 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA)is set to implement retail-minus price controls on wholesale leased lines provided by JT in Jersey and Sure in Guernsey following its business connectivity consultation. Leased lines, also known as private circuits, are commonly used by businesses to provide secure, dedicated, high capacity data and voice connections between […]

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CICRA endorses the removal of cap on number of doctors in Guernsey

| February 16, 2015 | 0 Comments

The Channel Islands Competition and Regulatory Authorities’ (CICRA’s) report into primary healthcare in Guernsey has recommended that the limit on the number of doctors able to practice should be lifted. The primary healthcare market review, commissioned by the Commerce and Employment Department, looked at specific aspects of primary healthcare -particularly out of hours (OOH) services […]

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CICRA announces start of second telecoms customer satisfaction survey

| November 11, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has announced the start of its second telecoms customer satisfaction survey to review the service offered by local telecoms operators. Feedback from CICRA’s first survey, which took place in May this year, received widespread support across the Channel Islands from both operators and consumers. As a result […]

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CICRA asks Islanders their views on primary healthcare

| August 15, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) is seeking views from patients on the quality, cost, accessibility and value for money of primary healthcare in Guernsey. The results of the Island Analysis survey will form part of the Primary Healthcare Market Review (PHMR) currently being conducted by CICRA. The survey was launched online last […]

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CICRA releases results of Guernsey mobile customer satisfaction survey

| August 8, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has released the results of its independent survey of customer satisfaction with mobile service providers Sure, JT and Airtel. CICRA commissioned Island Analysis to conduct the survey of 500 islanders in Guernsey and Jersey, respectively, which asked customers to give their opinion on the quality of service, […]

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CICRA announces chief executive appointment

CICRA announces chief executive appointment

| July 22, 2014 | 0 Comments

Michael Byrne has been appointed as chief executive ofCICRA (The Channel Islands Competition and Regulatory Authorities) after a period as interim chief executive. CICRA, which encompasses the Guernsey Competition and Regulatory Authority (GCRA), formerly known as the Office of Utility Regulation (OUR), and the Jersey Competition Regulatory Authority (JCRA), made the appointment following former chief […]

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