Tag: CICRA

CICRA announces start of second telecoms customer satisfaction survey

| November 11, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has announced the start of its second telecoms customer satisfaction survey to review the service offered by local telecoms operators. Feedback from CICRA’s first survey, which took place in May this year, received widespread support across the Channel Islands from both operators and consumers. As a result […]

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CICRA asks Islanders their views on primary healthcare

| August 15, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) is seeking views from patients on the quality, cost, accessibility and value for money of primary healthcare in Guernsey. The results of the Island Analysis survey will form part of the Primary Healthcare Market Review (PHMR) currently being conducted by CICRA. The survey was launched online last […]

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CICRA releases results of Guernsey mobile customer satisfaction survey

| August 8, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has released the results of its independent survey of customer satisfaction with mobile service providers Sure, JT and Airtel. CICRA commissioned Island Analysis to conduct the survey of 500 islanders in Guernsey and Jersey, respectively, which asked customers to give their opinion on the quality of service, […]

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CICRA announces chief executive appointment

CICRA announces chief executive appointment

| July 22, 2014 | 0 Comments

Michael Byrne has been appointed as chief executive ofCICRA (The Channel Islands Competition and Regulatory Authorities) after a period as interim chief executive. CICRA, which encompasses the Guernsey Competition and Regulatory Authority (GCRA), formerly known as the Office of Utility Regulation (OUR), and the Jersey Competition Regulatory Authority (JCRA), made the appointment following former chief […]

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CICRA chief updates Guernsey business on telecommunications at Heritage Insurance IoD lunch

CICRA chief updates Guernsey business on telecommunications at Heritage Insurance IoD lunch

| May 28, 2014 | 0 Comments

Guernsey’s business community heard an update from CICRA (Channel Islands Competition and Regulatory Authorities) on the island’s telecommunications infrastructure as part of the Heritage Insurance-sponsored IoD lunchtime lecture series. CICRA interim chief executive, Michael Byrne, explained CICRA was focussed on making markets work better with the primary goal of furthering the interests of consumers. “Fairer […]

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Telecoms expert joins CICRA

Telecoms expert joins CICRA

| May 8, 2014 | 0 Comments

The Channel Islands Competition and Regulatory Authorities (CICRA) has appointed an expert in telecommunications. Kevin Werry, who previously worked as a consultant to CICRA, the OUR and the JCRA, has over 23 years of telecoms experience in various countries. Mr Werry has held a number of positions in the industry that include the management of […]

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CICRA backs Sure’s decision to cap roaming charges

| May 1, 2014 | 0 Comments

CICRA (the Channel Islands Competition and Regulatory Authorities) has backed a decision by Sure to cap its roaming charges and has urged other operators to follow suit. The pan-Channel Islands telecoms operator, Sure, announced that mobile phone users will be able to put a spending cap on their accounts while travelling abroad of £10, £20, […]

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CICRA release findings into tobacco prices in Jersey

| April 16, 2014 | 0 Comments

Following a request from the Economic Development Department (EDD) CICRA (the Channel Islands Competition and Regulatory Authorities) has reviewed the level of pricing, costs and profit of tobacco products in Jersey. CICRA has identified contributing factors towards the price difference of tobacco compared with the UK and Guernsey. The EDD requested the market study into […]

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4G moves one step closer in the Channel Islands

| April 11, 2014 | 0 Comments

CICRA (the Channel Islands Competition and Regulatory Authorities) has commenced the competition for 4G spectrum bringing it one step closer to the Channel Islands. CICRA has published an information notice announcing the start of the competitive process. The result of the competition will be a number of recommendations on how the spectrum for 4G will […]

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CICRA ensures fixed means fixed on telco contracts

| April 4, 2014 | 0 Comments

CICRA (the Channel Islands Competition and Regulatory Authorities) has instructed telecommunications operators to allow consumers to break their fixed-term contracts on mobile, broadband or fixed lines if the terms are changed during the contract period. In an Initial Notice sent to operators, CICRA has directed Sure, JT, Newtel and Airtel Vodafone to provide consumers with […]

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